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What is MigraIQ and how does it work?

A quick overview of what MigraIQ does and the end-to-end process from signup to a finished application.

How to create your first case

Step-by-step instructions for starting a new visa case in MigraIQ.

Understanding the case workflow

A walkthrough of all seven case statuses and what you need to do at each stage.

What happens after you upload a document

How MigraIQ processes your files using OCR and what the results mean.

What file formats and sizes are accepted

Supported file types, size limits, and tips for preparing your documents for upload.

Document quality tips and what officers look for

How to make sure each document in your application meets the standards visa officers expect.

Why is my document flagged as a Signal?

What Signals are, what the different types mean, and how to resolve them.

What do the checklist item statuses mean?

A guide to Missing, Uploaded, Verified, Waived, and Not Applicable checklist statuses.

How the AI Strength Report works

What the Strength Report contains, how the score is calculated, and how to use it.

What is the Document Pack?

A complete breakdown of what the Document Pack contains and how to use it in your application.

How to share your report with someone else

How Agency users can generate a shareable link to a client Strength Report.

How to archive or manage your cases

What happens when you archive a case and how to manage your active case limit.

Comparing plans: Free, Essential, Pro, and Agency

A side-by-side breakdown of what is included in each MigraIQ plan.

How report credits work

What report credits are, how they are used, and what happens when you run out.

How to cancel or change your plan

Step-by-step instructions for upgrading, downgrading, or cancelling your MigraIQ subscription.

How to view your invoices and payment history

Where to find receipts for your MigraIQ payments.

How to update your profile and account details

How to change your name, email, avatar, and connected accounts.

How to change your language and appearance settings

How to switch the app language and toggle between light and dark mode.

How to manage your email notifications

Which email notifications MigraIQ sends and how to turn them on or off.

Your data, privacy settings, and how to export your information

What data MigraIQ stores, your privacy controls, and how to request an export.

My report is stuck or not generating

What to do if your Strength Report gets stuck in the Analyzing state.

I cannot upload a file

Common reasons why file uploads fail and how to fix them.

My payment failed or I was charged incorrectly

What to do if your payment did not go through or you see an unexpected charge.

OCR extracted the wrong information from my document

What to do when the OCR engine misreads your document and creates false Signals.