My payment failed or I was charged incorrectly

My payment failed

If your payment was declined at checkout, here are the most common causes and fixes:

Insufficient funds or credit limit: Make sure your card has enough available balance to cover the charge.

Card blocked for international transactions: MigraIQ processes payments through Stripe. Some banks block payments to overseas processors. Contact your bank to authorize the transaction and try again.

Incorrect card details: Double-check the card number, expiry date, CVV, and billing address. The billing address must match what your bank has on file.

3D Secure required: Some cards require an additional verification step (a code sent to your phone or a bank app approval). Look for a prompt during checkout and complete the verification.

If your payment fails multiple times, try a different card or a PayPal-linked card.

I was charged but the plan did not activate

Wait two to three minutes and refresh your browser. If your plan still shows as Free after five minutes:

1. Go to Settings and open the Billing tab.
2. Check whether an invoice appears in your payment history.
3. If the charge appears but the plan is still wrong, email support@migraiq.com with your email address and the charge amount. We will manually activate your plan.

I see an unexpected charge

If you see a charge from MigraIQ that you do not recognize:

1. Check your billing history in Settings under the Billing tab to see if the charge matches a renewal or an add-on seat purchase.
2. If the charge is genuinely unrecognized, email support@migraiq.com immediately with the charge amount and date.

We do not store card details directly. All billing is handled by Stripe. We can look up your Stripe account using your email address.