Troubleshooting
Common errors and how to fix them.
My report is stuck or not generating
What to do if your Strength Report gets stuck in the Analyzing state.
I cannot upload a file
Common reasons why file uploads fail and how to fix them.
My payment failed or I was charged incorrectly
What to do if your payment did not go through or you see an unexpected charge.
OCR extracted the wrong information from my document
What to do when the OCR engine misreads your document and creates false Signals.